While you can’t reduce the size of an Outlook attachment to zero, you can use a few tricks to make attachments smaller and more manageable. In those cases, it’s saved wherever you put it. People with slow Internet connections may have to wait for gigantic email attachments to download before they can view them. This includes when you: close and reopen the message window look at a different message in the Viewer window and come back to the one with the attachment and quit and re-launch Mail.Īn attachment doesn’t go to Mail Downloads when you save it, which you can do with File > Save Attachments or by using the pop-up menu accessible from the gray header/message divider line when you hover anywhere in the message header. If you Control-click but then change your mind and just let the menu close-too late! A copy is stored the moment you open the menu.Īn additional copy of the attachment goes to Mail Downloads every time you repeat any of the above actions after having “left” and then “returned to” the message window. Open the file with a double-click or with the Open Attachment command in its contextual menu.Ĭontrol-click a file and use any contextual menu command. What goes in Mail Downloads?Īn attachment is automatically saved to the Mail Downloads folder whenever you: You won’t find enclosing folders in that older folder in previous operating systems, identically named downloads had numbers appended to their names in order to differentiate them. If so, you should check it for leftovers although its contents should have been automatically migrated to the new folder, I recently found I still had items sitting in mine. If you upgraded from an earlier system, that folder may still be around. Prior to OS 10.9 Mavericks, this folder was located at ~/Library/Mail Downloads. If I create a ticket and manually attach a file to the ticket through the osTicket web interface, the attachment download's just fine and can be viewed/opened.In Mavericks, Mail creates a separate folder for each download to avoid problems with duplicate filenames. This only seems to affect attachments processed from emails. Downloading the source file manually from the server by copying it out of the attachments folder, the image is fine. When I find the source file on the server the file size is correct. When an agent tries to download an attachment from osTicket now the download starts and saves a file to the location specified, but it's 0 bytes. No error messages, and osTicket is showing the new version on the dashboard. Upgraded osTicket to 1.12.4 by running git pull, and then ran the manage.php script with the deploy -v parameter to update the current install. Attachments are stored on the file system using the plugin and have been working perfectly since installation. The file names are intact, and multiple files come through separately, but they're all simply reduced to files of zero length. Initial install of version 1.12.3 was done by git clone then running the manage.php script to deploy with the -setup parameter. Email attachments can sometimes arrive in Outlook Web Access (OWA) or on mobile devices connected to Exchange Server as zero-byte files. Mail Attachment Downloader is a lightweight software application built specifically for helping users download. Yesterday I upgraded osTicket from version 1.12.3 to 1.12.4. Review by Ana Marculescu on December 20, 2013.
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